Embodying Humanity: Exploring ETS’ HUMAN Values

At ETS, our actions are inspired by our shared humanity. We are driven by a deep commitment to supporting our team, our trades, and our clients across the country. We believe in embodying the true essence of what it means to be HUMAN in all that we do. To reflect our values, we have embraced an acronym that encapsulates this guiding principle – HUMAN.

H – Helping

Helping is the essence of our existence. Our job is simply to help Australians feel safe and secure in their homes and communities. To do that, we focus on helping our clients expand their capacity and capabilities. By collaborating with our clients and allowing them access to our national network of trades on the ground, we can extend our reach and positively impact the lives of countless Australians every day. As we continue to grow and evolve, our dedication to helping others remains at the very core of our organization. Whether it’s providing additional trades to respond swiftly to a disaster, reaching out to check on the well-being of our clients’ customers, or offering guidance and support to tradespeople facing challenges, we are here to lend a helping hand through any storm.

U – Understanding

We strive to understand our clients’ needs and work closely with them to find the best solutions. We also believe in understanding and supporting our team members, recognizing their unique strengths and challenges. By fostering a culture of understanding, we create an environment where everyone feels valued and can contribute their best work.

Understanding is also central to how we engage with our clients’ customers. It’s about taking a moment to truly empathize with their experiences and perspectives before jumping to conclusions. We value the importance of being sensitive and compassionate towards individuals who may be facing stress or going through a challenging situation. We strive to be there for them, not just as a business, but as fellow humans, offering support and understanding during difficult times in their lives. By embracing understanding, we foster genuine connections, provide a friendly ear, and ensure that we meet their unique needs with warmth and kindness.

M – Modesty

While we take pride in our achievements, we understand that success is a collaborative effort and acknowledge the contributions of others. We approach challenges with an open mind, always seeking to learn and grow. Modesty allows us to maintain a sense of perspective and gratitude, recognizing that there is always room for improvement.

A – Accountability

Accountability is a fundamental value that guides our actions and interactions. We believe in taking ownership of our commitments, decisions, and outcomes. We hold ourselves accountable to deliver on our promises and meet the highest standards of quality and professionalism. This means being transparent, honest, and responsible in all our interactions with clients, partners, and team members. We embrace accountability as a driving force for continuous improvement and growth. By upholding accountability, we ensure that our actions align with our values, and we strive to exceed expectations at every step.

N – Nurture

Nurture is one of our core values, and it encompasses our commitment to cultivating a supportive and empowering environment for both our clients and our team members. We believe in nurturing people, recognizing that they are at the heart of our success. With our clients, we prioritize building strong relationships based on trust, open communication, and understanding their unique needs.

At the core of our nurturing approach is the belief that when people feel supported, valued, and encouraged, they can thrive and achieve remarkable outcomes. We are dedicated to nurturing the personal and professional growth of both our clients and our team.