Project Area

ETS: Leading with Humanity

Repairs and Make-safes

When it comes to emergency trade services and urgent repairs, speed and efficiency are often seen as the most crucial factors. And while those are undoubtedly important, there is another element that’s just as vital, if not more so: humanity.

So often, the customers we service on behalf of our clients are meeting us after having gone through the toughest situation in their lives and are dealing with the extensive damage left over. We believe it’s our job to step up and provide a solution, whilst also providing a supportive experience.

That’s where we stand out. ETS has built a reputation for not only providing top-notch services but also doing so with a genuine concern for our clients’ well-being.

One of the ways we demonstrate this is by prioritising communication and transparency. When customers are dealing with an emergency or an urgent repair on their home, the last thing they want is radio silence from the people who are supposed to be helping them. ETS understands this and makes a point of keeping our clients’ customers informed every step of the way. We’re available 24/7, so you never have to worry about being left in the dark.

But it’s not just about being reachable. ETS team members are trained to approach every client interaction with empathy and understanding. We know that when you’re dealing with a crisis, it can be a stressful and overwhelming experience. That’s why we take the time to listen to clients’ and customers concerns and address them in a thoughtful and respectful manner.

Of course, none of this would matter if the quality of ETS’s work wasn’t up to par. But fortunately, that’s not an issue. We work with a national network of skilled tradespeople who are equipped with the latest tools and technology to get the job done quickly and efficiently. We take the time to do things right the first time, so clients don’t have to worry about the same problem cropping up again in the near future.

All in all, ETS is dedicated to being an industry leader in how to operate with humanity at the forefront. We are here to do everything we can to ease the customer’s burden on behalf of our client. That’s our job, and we’re ready and able to do it, right across the nation, right around the clock.